Document Conversion Problem

For all those running a Win 2008 R2 server to host your MOSS farm in a load balanced environment, be forewarned to make the following updates if you are receiving Event Viewer error messages relating to duplicate IP addresses (::1) and a fairly consistent but vague error after a document conversion process: "CE_BACKENDUNAVAILABLE";

  1. Disable IPv6 protocol on all servers in farm (use IPv4) unless you need to use v6 for some reason
  2. Add the line to both the Microsoft.Office.Server.Conversions.LoadBalancer.exe.config AND the Microsoft.Office.Server.Conversions.Launcher.exe.config files. This prevents the services from using the IPV6 loopback address ::1
  3. Stop the Document Conversion Load Balancer Service
  4. Stop the Document Conversion Launcher Service
  5. Start the Document Conversion Load Balancer Service
  6. Start the Document Conversion Launcher Service

Other things that are OOB settings and to make sure are set;

  1. Enable Document Conversion in CA
  2. Office SharePoint Server Publishing needs to be enabled
  3. Load Balancer service runs as Local Service
  4. Launcher service runs as Network Service
  5. Document Conversion server can't run on a Domain Controller
5,961 9 9 gold badges 49 49 silver badges 89 89 bronze badges answered Mar 9, 2010 at 14:18

Nice find! I think the line you added to your .config file in pt 2 got swallowed by the editor. Could you escape it please?

Commented Mar 12, 2010 at 8:20 Mark this as the answer (if you can yet) so that people know the question has been answered. Commented Mar 15, 2010 at 9:58

Anders, it looks like line 2 is correct; add the key KeyIPExclude and it's value is ::1 (that's two full colons followed by a 1), it appears correct in my browser.